Bell Lamb & Joynson: Boosting efficiency, cutting costs, and enhancing client care with eCOS

Discover how Bell Lamb & Joynson Solicitors transformed their client onboarding process with InfoTrack, resulting in cost savings, improved efficiency, and top-tier client care.

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Despite its long history, Bell Lamb & Joynson has embraced modern technology with enthusiasm, continually seeking ways to enhance the firms’ efficiency and client experience through digitisation. Central to this transformation has been the adoption of InfoTrack’s eCOS.

Laura Cartwright, Head of Residential Conveyancing, and Cath Mills, Client Relationship Executive share how InfoTrack transformed the client onboarding process, including:

Provides consistency across multiple offices and throughout business growth
Ability to provide a fixed-fee quote in 60 seconds
Increased efficiency by reducing administrative overhead
Better supporting enhanced client care

Download Bell Lamb & Joynson's success story

“eCOS quickly identifies any further queries that we need to be making at the onboarding stage, rather than previously needing to source it throughout the course of the transaction."

Laura Cartwright, Head of Residential Conveyancing

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